HELP AND FREQUENTLY ASKED QUESTIONS (FAQ)
Frequently asked questions by the user
Once I booked my trip, what should I do?
The company you chose will contact you by phone to confirm your transfer. You have all the company information in your confirmation document
Is my transfer safe?
All carriers associated with Very Horse are validated by our team and we have verified their professional data, insurance and licenses. In addition we have customer ratings on the services performed.
Do I have to pay something to use Very Horse?
No. The service is free for Customers.
Does Very Horse have customer service?
Of course. You can contact us by phone or by mail 24 hours a day, 365 days a year.
In what languages is the platform?
In English and Spanish. We will answer you in those two languages.
In case of a claim, what should I do?
You can contact us directly or with the carrier that performed the service. We care about the service quality and this point is very important for us.
How much do I have to pay to confirm my reservation?
12% of the total value of the transfer
When do I pay for the rest of the transfer?
The remaining 88% of the transfer price must be paid to the carrier when collecting your horse (s). He will give you your payment receipt and the transfer contract.
2. SERVICE DESCRIPTION
The purpose of the Website is to provide a connection service that enables professionals and companies in the equine transport sector in Europe (hereinafter “Professionals” or individually considered, “the Professional”) to contact clients who require these specific services hereinafter “the Customers”, or individually considered, “the Customer”). Likewise, Clients can announce their budget requests, so that interested professionals can contact them to provide information about these services.
VERYHORSE offers its clients information about professionals and companies, as well as the possibility to request quotes from professionals and get in touch with them. In addition, the service
includes information about the Professionals, since the Clients can publicly express opinions on the Website about the service offered by the said Professionals.
VERYHORSE does not intervene in any case in the negotiations carried out between Client and Professional, remaining outside of the operation at all times, nor does intervene in the execution of the jobs agreed between Client and Professional, so it is not responsible, under no circumstances of the job done by the Professional to the Client, or the fulfillment of the obligations of the Client with the Professional, expressly exempting the Client and the Professional from VERYHORSE of any disagreement that may arise between both.
3. AGE AND LEGAL CAPACITY
The Website is addressed to persons of legal age who have full legal capacity and act necessary for its use. Minors of this age are not authorized to use the Website and should not therefore use its services, therefore VERYHORSE reserves the right to cancel the service and cancel the information of those Users who, having been required for this, do not prove their age to VERYHORSE.
4. USERS REGISTRATION
VERYHORSE conditions the use of some of the services to the previous completion of the corresponding User registration, either as a Professional or as a Client, indicating at least the information marked with an asterisk and choosing a user name and an identifying password. The User can unsubscribe from the VERYHORSE registration at any time by writing to firstname.lastname@example.org The User agrees to keep his / her username and password confidential, as well as to use them with due diligence. The User agrees to notify VERYHORSE as soon as possible the unauthorized use of his username and password or any other security breach. VERYHORSE shall not be liable for any damages or losses that may arise due to the non-fulfillment of this obligation by you.
The User is solely responsible for the information provided in his registration, he guarantees that the information provided to VERYHORSE are truthful and up to date and he is responsible for communicating to VERYHORSE any changes to them and to maintain all the information he has provided updated.
5. BUDGET REQUEST
VERYHORSE offers Clients the possibility of requesting quotes from Professionals who advertise themselves. For this, the Registered Client provides the information and characteristics of the transfer on which you want to request a budget and is committed to be truthful and adjusted to the reality. In any case, the Client or the Professional will be solely responsible for the false or
Based on the information provided by the Client, the Professional makes a budget that will be binding on the Professional if accepted, unless the job description does not correspond to the reality or has not provided the complete information. In this case, the Professional may modify the budget taking into account the reality of the work to be performed.
The Client is not obliged to accept any budget that has been provided to him by Professionals contacted through VERYHORSE. The Client may inform VERYHORSE of any irregularity detected with the Professionals that are advertised through the Website, although VERYHORSE is not responsible for the work or professionalism of the Professionals advertised on the Website. If VERYHORSE becomes aware that any User is in breach of current law, he will immediately cancel his account.
6. MODIFICATION OR ELIMINATION OF PROFESSIONAL INFORMATION
7. USE OF THE SERVICES AND WEBSITE
Website Anti-spamming Policy
Users are obliged to refrain from:
Collecting information for advertising purposes and sending advertisements, any kind of communications for sale or other commercial purposes. Provide third parties, for any purpose, information collected on the Website. Users or third parties harmed by the receipt of unsolicited messages may report such circumstance by sending a message to the following e-mail address: email@example.com
Suspension or revocation of the User
If VERYHORSE considers that the User breaches these Conditions, it reserves the right to suspend or revoke its registration and right to access or use the Website at any time and without responsibility or need to inform the User. VERYHORSE may use any operating, technological, legal or other method available for it to respect these Conditions (including, without limitation, IP address blocking). VERYHORSE may notify the User of the blocking or cancellation of their access to the Website, although it is not obliged to do so.
Clients will be able to insert opinions and comments related to Professionals registered in the Professionals Directory. These opinions may be based on those services provided as a result of the use of the Website. VERYHORSE reserves the right to publish, extract, summarize or abbreviate the content of the opinions made by the Customers. The User undertakes not to transmit, disseminate or make available to third parties content, comments or
opinions that, by way of an indication and not exhaustive: In any case, they are contrary, underestimate or violate the fundamental rights and public freedoms constitutionally recognized in international treaties and in the rest of the legislation in power. Induce, incite or promote criminal, denigratory, defamatory, defamatory, violent or, generally, contrary to law, morals and generally accepted good practices or public order.
Induce, incite or promote discriminatory actions, attitudes or thoughts based on sex, race, religion, belief, age or condition. Do not take into account the goods or services developed by the Professional or comments that have no qualitative value (for example, “work is not yet finished”).
Incorporate, make available or allow access to criminal, violent, offensive, harmful, degrading, or in general products, elements, messages or services contrary to law, morality and generally accepted good practices or public order.
Induce or induce others to an unacceptable state of anxiety or fear. Be insulting, offensive or demeaning. They do not correspond to the work done by the Professional. Against the right of honor, personal and family privacy or even the image of people.
They violate the regulations regarding confidentiality of communications. They relate to the advertising of sites that are the responsibility of the Website or its advertisers. Be false or do not correspond to reality. It is illegal, misleading or disloyal advertising. Difficulties in the normal operation of the services provoked by their characteristics (such as format, extension, etc.).
Likewise, VERYHORSE reserves the right to modify the content published by the Professional on the Website, for the sole purposes of giving it a better presentation and distribution on the Web, and to highlight the characteristics of the services offered, as well as to adapt VERYHORSE quality content and quality minimums. To this effect, the Professional authorizes VERYHORSE to, free of charge, make such modifications or adaptations, to freely reproduce, distribute, advertise or exploit in any form or medium such content published by the Professional, renouncing any rights of economic content that Could correspond to him, by way of compensation or any other title.
9. INTELLECTUAL AND INDUSTRIAL PROPERTY
VERYHORSE is the owner of the domain names:
The whole Website, including without exceptions its design, structure and distribution, texts and contents, logos, buttons, images, drawings, trademarks, trade names, source code, creatives, as well as all intellectual property rights And any other distinctive sign, belong or have as assignee to VERYHORSE or, as the case may be, to the natural or legal persons listed as authors or holders of the rights or their licensors, without it being understood that the use and access to the Web Site and the use of its services attribute to the User any right over said elements. The User agrees to respect these rights.
Material published by Users
The User is the owner of all the material that he publishes in the Web Site, as long as it is really the legitimate owner of what he publishes. By posting it, the User warrants that he has the permission to do so and automatically grants a non-exclusive, continuous and universal license to VERYHORSE for you to use. VERYHORSE may assign or transfer the aforementioned license to its affiliates and successors without the consent of the User. VERYHORSE reserves the right to disclose the User’s identity to third parties who claim that the material posted on the Website violates their intellectual property, privacy or other rights. VERYHORSE will not assume any responsibility regarding the intellectual or industrial property rights of third parties that are infringed by a User.
The reproduction, exploitation, alteration, distribution or public communication of the Web Site for uses other than the legitimate information or contracting by the Users of the offered services is prohibited.
By using the Website, the User acknowledges that he does not have any ownership or license rights over them.
10. COOKIES POLICY
The cookies that a website can use are of the following type: Own cookies: those that are sent to the terminal equipment of the User from a computer or domain managed by the publisher and from which the service requested by the User is provided.
Third party cookies: those that are sent to the terminal equipment of the User from a computer or domain that is not managed by the publisher, but by another entity that treats the data obtained through the cookies. Session Cookies: These are a type of cookies designed to collect and store data while the user accesses a web page. Persistent Cookies: These are a type of cookies in which the data is still stored in the terminal and can be accessed and processed during a period defined by the person responsible for the cookie and can go from a few minutes to several years.
Analysis Cookies: those that are well treated by VERYHORSE or by third parties, allow us to quantify the number of Users and thus carry out the statistical measurement and analysis of the use made by the Users of the offered service. For this, we analyze your navigation on our website in order to improve the offer of products or services that we offer.
Advertising Cookies: those that allow the management, in the most efficient way possible, of the advertising spaces that, if applicable, the publisher has included in a web page, application or platform from which it provides the requested service based on criteria Such as the content edited or the frequency at which the ads are displayed.
Behavioral advertising cookies: these are the ones that allow the management, in the most efficient way possible, of the advertising spaces that, if applicable, the publisher has included in a webpage, application or platform from which it provides the requested
service. These cookies store information about the behavior of the Users obtained through the continuous observation of their browsing habits, which allows to develop a specific profile to show advertising in function of it.
“Facebook”: The purpose of Facebook cookies is to share content on Facebook and retargetize the Users of our Website to show personalized advertising in future connections.
“Twitter”: The purpose of Twitter cookies is to share content on Twitter
“LinkedIn”: The purpose of LinkedIn’s cookies is to share content on LinkedIn
“DoubleClick”: The purpose of DoubleClick cookies (property of Google Inc.) is to retargetize the Users of our Website to show personalized advertising in future connections.
“Tawk”: The purpose of cookies in Tawk is to maintain the information of the user session in order to provide the support chat service.
“Webtrekk”: The purpose of Webtrekk cookies is to identify the user and collect data to customize the navigation of the same in future connections.
“Intercom”: The purpose of Intercom cookies is to identify the user and collect data to personalize the navigation of the same in future
connections. The User can accept or not the installation of cookies, block or delete the cookies installed in your computer. In case you do not allow the installation of cookies in your browser you may not be able to access any of the sections of our Website. Chrome: http://support.google.com/chrome/bin/answer.ph? hl=en&answer=95647 Firefox: http://support.mozilla.org/en-US/kb/cookies-information- websites-store-on-your-computer?redirectlocale=en- US&redirectslug=Cookies Internet Explorer: http://support.microsoft.com/kb/196955 Safari Web: http://support.apple.com/kb/PH5042 Safari iOs: http://support.apple.com/kb/HT1677 The User can also express his / her preferences through the following platforms: IAB opt-out platform (http://youronlinechoices.eu/). Network Advertising Initiative opt- out platform (http://www.networkadvertising.org/choices/), Digital Advertising Alliance platform (http://www.aboutads.info/choices/), which offer options to establish criteria for all The companies registered in this platform. You can consult the video tutorials published by the Spanish Agency for Data Protection: http://www.youtube.com/user/desdelaAEPD or transfer any queries to firstname.lastname@example.org
11. DISCLAIMER OF WARRANTIES AND LIABILITY
VERYHORSE is not liable for any damages of any kind that may be due to lack of accuracy, completeness, current affairs, To errors or omissions of those who may suffer the information and services contained in this Web Site or other content that can be accessed through it or assume no duty or commitment to verify or monitor their content and information.
Exclusion of guarantees and responsibility for the operation of the Website and its services
VERYHORSE does not guarantee the availability and continuity of the operation of the Website and its services. VERYHORSE will endeavor to warn in good time of any interruptions that may occur in the operation of the Website and its services whenever possible. VERYHORSE, or its server, may not be free of viruses, errors, spyware, Trojans or similar malicious software.
VERYHORSE is not responsible for any damage to your computer hardware or software or other technology. Nor is it responsible for any loss of information arising from the transmission, use of data or wrong content published by Users.
VERYHORSE excludes, to the fullest extent permitted by law, any liability for damages of any nature that may be due to the lack of availability or continuity of the operation of the Website and its services or the fraud of the utility that The Users could have attributed to the Website and its services and, in Client, but not exclusively, to the failures in access to the different web pages that configure the Website.
Exclusion of guarantees and liability for the use of the Website, services and content by Users
Exclusion of guarantees on links to other websites This Web Site contains links or hyperlinks to other web pages. The User must be aware that VERYHORSE is not responsible for the privacy practices or the contents of these other websites. We advise Users to be aware that when using one of these hyperlinks they are abandoning our Website and should read and review the general conditions and privacy policies of those other websites. Exclusion of guarantees by the qualification of the Professionals and the execution of the works agreed.
VERYHORSE will not intervene in any case in the negotiations carried out between Client and Professional, remaining at the margin of the same at all times, so it will not be responsible, in any case, for the fulfillment of the obligations of the Client with the Professional, exempting Expressly the Client and the Professional to VERYHORSE of any disagreement that could arise between both.
It is the exclusive responsibility of the Client to verify the suitability of the services offered by the Professional, and that they are adapted to the needs of the Client. The Client also assumes the responsibility of examining the qualification, training and professional competence of the Client, as well as to carry out the appropriate follow-up on the work entrusted, the materials and the adaptation, aesthetic or not, to the required by the Client and agreed in the Timely budget. In no case shall VERYHORSE
control or intervene in the execution of the work by the Professional, nor in the adequacy, quality or result thereof, therefore VERYHORSE excludes, to the full extent permitted by the legal system, any liability for damages And damages of any nature that may be due to the execution or result of the work entrusted to the Professional, and the Client expressly exempts VERYHORSE from any discrepancy, liability, damage, prejudice or impairment as a result of the contracting or work done by the Professional.
Information We Collect About the User
The Web Site may be used by Users in different ways, from searching only information to being Registered Users, collecting different information depending on the case:
A) Unregistered user
In this case, the Website collects, in addition to the IP address from which it is accessed, the following User information (hereinafter, “Non-Personal Information”):
Specific data on the user’s device (eg computer model, operating system version, faults, browser type, language, date and time of the request, reference URL, mobile network data, including the number of Telephone, etc.).
Data on the physical location of the User using different technologies, such as GPS signals sent by a mobile device, information on Wi-Fi access points, nearest mobile phone antennas, etc.
B) Registered user
VERYHORSE conditions the use of some of the services of the Website to the previous fulfillment of the corresponding User registration, either as Professional or Client, and must indicate at least in the registration forms the information marked with an asterisk on certain personal data ( Hereinafter “Personal Information”), such as name and surname, DNI, user name, password, e-mail address, postal address, credit or debit card number and telephone number. In this case, VERYHORSE will collect the Non-Personal Information described above and also the Personal Information, including the IP address from which it is accessed. In addition, the User that registers may include additional non-mandatory information, such as gender, date of birth, the blog address if you have it or the URL of your website. We can store all this information or part of it in a cookie so that our system recognizes you every time you visit the Website and save the User preferences.
Under the terms of the LOPD, we inform you that the completion of the forms by the User is voluntary, although failure to complete the basic fields will limit access or use of the Website. The personal data that the Users provide us are incorporated and will be treated in the files owned by VERYHORSE, in order to be able to attend the requests of the Users and provide the requested service, as well as to keep them informed, even by electronic means, on issues Relating to the activity of the company and its services, as well as for the sending of commercial communications.The User may exercise at any time the rights of access, rectification, cancellation and opposition of his personal data by email addressed to email@example.com Under the terms of the LOPD, we inform you that the completion of the forms by the User is voluntary, although failure to complete the basic fields will limit access or use of the Website. The personal data that the Users provide us are incorporated and will be treated in the files owned by VERYHORSE, in order to be able to attend the requests of the Users and provide the requested service, as well as to keep them informed, even by electronic means, on issues Relating to the activity of the company and its services, as well as for the sending of commercial communications on the sectors of reforms, works, decoration, interior design, home and large consumption, which the User expressly consents to. The User may exercise at any time the rights of access, rectification, cancellation and opposition of his personal data by email addressed to firstname.lastname@example.org Under the terms of the LOPD, we inform you that the completion of the forms by the User is voluntary, although failure to complete the basic fields will limit the access or use of the Website. The personal data that the Users provide are incorporated and will be treated in the files owned by VERYHORSE, in order to be able to attend the requests of the Users and provide the requested service, as well as to keep them informed, even by electronic Means, on issues Relating to the activity of the company and its services, as well as the sending of commercial communications in the sectors of reforms, works, decoration, interior design, home and large consumption, which the User expressly consents to. The User may exercise at any time the rights of access, rectification, cancellation and opposition of his personal data by email addressed to email@example.com
In the use of the data included in the file, VERYHORSE undertakes to respect the confidentiality and to use them according to the purpose of the file, as well as to fulfill its obligation to save them and adapt all the measures to avoid the alteration, loss, Treatment or unauthorized access in accordance with the provisions of Royal Decree 1720/2007 of 21 December, which approves the Regulation of development of the LOPD.
Privacy of minors
The Website is addressed to adults. VERYHORSE does not voluntarily collect or maintain any Personal Information of minors
If VERYHORSE is aware that the User is a minor, they will immediately cancel their Personal Information, their non-personal information and their account. Use of data provided by Users
VERYHORSE will use the data of its Users with a commercial purpose of personalization, operation and statistics, and for the sending of commercial communications to the Users. The User expressly authorizes the storage of his data and the possibility of doing marketing studies with them, in order to adapt the services of VERYHORSE to his personal profile. In addition, VERYHORSE may assign the Personal Information and the Non- Personal Information of the Clients to up to four Professionals in order for the Client to receive the requested service. VERYHORSE may retain User data even if it has terminated all relationship with VERYHORSE, for the time necessary to comply with the appropriate legal obligations.
VERYHORSE may share and publish in social networks the content of the services offered by the Professionals, which have published on the Website, for advertising purposes. To that end, the Professional authorizes VERYHORSE to freely, freely reproduce, distribute, advertise, adapt or exploit in any form or medium such content published by the Professional, renouncing any rights of economic content that may correspond to it, in Concept of compensation or any other title.
VERYHORSE will use the User’s email address for the following purposes, which the User expressly consents to: Sending newsletters and other commercial communications by e- mail about VERYHORSE and the sectors related to the horse in general. The User may indicate his opposition to the receipt of such bulletin at any time.
Ask for participation in surveys that help improve the service provided. Respond to client requests for quotes. Notify the activities of other Users (if someone sends an opinion or comment). Report service or account issues (for example, reset password). Report improper conduct and, if necessary, report suspension or deletion of the User’s account.
By accessing or using the Website, Users expressly consent to receive such e-mail messages, although they may unsubscribe from (i) the specified link in any communication sent by e-mail, (ii) in their personal settings in the Website or (iii) by sending an email to firstname.lastname@example.org. However, the User will not be able to unsubscribe from our correspondence, such as messages relating to his account.
If VERYHORSE is required
Under certain circumstances, VERYHORSE may share the Personal Information, use it, preserve it or disclose it, such as: To cooperate with the competent authorities:
1. If we believe it is reasonably necessary to satisfy any law or proceeding Legal in any part of the world and we believe that doing so may diminish our responsibility or allow us to defend our legal rights; And we will only provide the required information.
1. If we believe that this action is appropriate to enforce VERYHORSE’s Terms and Conditions, including any investigation of possible violations of it.
1. If such action is adequate to protect the rights, property or safety of VERYHORSE, its employees and Users.
In all these cases, VERYHORSE may, on its own initiative or at the request of third parties that demonstrate a legitimate interest, provide the Personal Information of the Professional, assignment that the Professional expressly consents to.
Google may transmit such information to third parties when required to do so by law or when such third parties process the information on behalf of Google.
By using the Website, the User consents to the processing of information by Google in the manner and for the purposes indicated above. To disable this type of cookie, some browsers will indicate when a cookie is being sent and allow them to be rejected on a case-by- case basis. In addition to rejecting cookies, you may also install the Google Analytics Opt-out Add-on tool in your browser, which prevents Google Analytics from collecting information about your website visits.
Finally, we inform you that Google determines the purpose of the treatment and use of the information captured by Google Analytics, as well as the operation and duration of cookies.
To know more about these cookies, visit the Cookies Policy of the Terms and Conditions.
Security measures to protect personal information VERYHORSE is concerned to defend the right to privacy of Users. Therefore, it takes all necessary technical and organizational measures to protect the security and integrity of Personal Information against unauthorized access and also against accidental alteration, loss or destruction. Thus, sending and sending data that is performed by the User through the Website or the information it sends, is protected by electronic security techniques in the network. Also, the data supplied and stored in the VERYHORSE databases are also protected by security systems that prevent unauthorized third party access to them. VERYHORSE makes its best efforts to have the most up-to-date systems for the effectiveness of these security systems.
In addition, VERYHORSE stores the Personal Information for as long as is essential to offer its services and periodically destroys the one that no longer needs. VERYHORSE has a file with a copy of the information that allows you to comply with the laws or respond to legal process.
In spite of the above, VERYHORSE can not guarantee the absolute security of the Personal Information, so that the User must collaborate and use and at all times the common sense about the Personal Information that publishes. The control of the user himself on his information All data published by the User does so at his own risk. VERYHORSE can not guarantee that the published information will not be seen by unauthorized persons. The User understands and acknowledges that, even after deletion, the Information may remain cached and that the pages are archived if other Users have copied or stored the Information.
14. DURATION AND TERMINATION
The presentation of the services that VERYHORSE provides through the Website has in principle, an indefinite duration. However, VERYHORSE is authorized to terminate or suspend the provision of its services at any time, without prejudice to what has been provided in this regard in the particular conditions. In any case, if possible, VERYHORSE will endeavor to warn in advance the termination or suspension of any service or all of them.
15. APPLICABLE LAW AND COMPETENT JURISDICTION